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FROM DIAL-UP TO FIBER: TRACING THE EVOLUTION OF INTERNET SERVICES

Time of Issue:

2024-04-02

The internet, a cornerstone of modern life, has evolved significantly since its inception, revolutionizing how we live, work, and communicate. NEDAS Live! Podcast host, Ilissa Miller, had the privilege of engaging in a fascinating conversation with Bob VanDelinder, the Vice President of Sales for Empire Access – a prominent internet service provider serving regions in upstate New York, western New York, and Pennsylvania. VanDelinder explores the transformative journey of internet services, the ever-changing landscape of customer demands, and Empire Access’s strategic expansion into new markets.

A Journey Through Internet Evolution

With nearly 25 years of experience with Empire Access, VanDelinder reflects on the company’s humble beginnings, a time when dial-up internet was the norm, and the World Wide Web was still in its infancy. He shares how he started as an intern, witnessing the internet’s early stages. As he transitioned into a full-time role, Empire Access adapted to the changing technological landscape, ushering in the era of DSL and, later, fiber optics. VanDelinder sheds light on the challenges and breakthroughs that have significantly shaped the internet landscape. It’s a testament to Empire Access’s unwavering commitment to staying at the forefront of emerging technologies while maintaining a strong focus on delivering excellent customer service.

Adapting to Changing Customer Needs

Moreover, VanDelinder delves into the dynamic realm of changing customer needs in the context of internet services. He discusses the evolution of the internet from a basic communication tool primarily used for sending emails and rudimentary web browsing to a multifaceted ecosystem. The advent of online gaming, streaming services like Netflix, and the proliferation of internet-connected devices have fueled the demand for faster and more reliable internet connections. This segment underscores the vital role that customer support plays in ensuring a seamless internet experience, particularly as technology continues to advance.

Empire Access’s Expansion and the Need for Speed

Further expanding into various communities, Bob VanDelinder highlights specific locations in which Empire Access has rolled out its fiber-optic internet services, proudly achieving recognition as the fastest internet provider not only in the Northeast but also in the entire United States, as endorsed by PC Magazine. This remarkable feat has generated substantial interest from businesses and municipalities in these regions. VanDelinder’s conversation with Miller brings to the forefront the growing significance of high-quality internet services in various sectors, from industrial businesses reliant on high-speed connections to local shops needing dependable point-of-sale systems.

As the digital landscape continues to evolve, providers like Empire Access will remain pivotal in connecting communities, driving innovation, and ensuring that individuals and businesses have access to the robust internet services they require for success in an increasingly interconnected world. Their dedication to delivering cutting-edge technology with unwavering customer support positions them as leaders in the ever-competitive field of internet service provision.

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KINETIC WHOLESALE UNVEILS NEXUS: REVOLUTIONIZING WHOLESALE CONNECTIVITY SERVICES

PON equipment spending up 32% year-on-year

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As technology advances, it falls upon the industry to introduce innovative solutions to the market and share the benefits of new products and ideas. Achieving this requires significant teamwork, as various sectors within the tech industry must collaborate to deliver optimal results. This is true for any area of technology, including the partnership between fiber and telecom. With the growing interest in 5G technology, exploring how dark fiber supports telecom carriers in the transition to 5G is becoming more essential. Enterprise-Level Benefits of 5G While 5G has been accessible to American consumers for some time, enterprises are now entering the market at a pace that is expected to outpace consumer use in a matter of years. This shift marks a significant milestone, signaling the readiness of the corporate world to fully leverage the capabilities of 5G technology. With low latency and high potential speeds, 5G is an ideal choice for companies using high-density applications like augmented reality (AR) and the Internet of Things (IoT). Additionally, it paves the way for large-scale rollouts of smart cities and public safety initiatives. On the security front, enterprise-level users can find assurance in the robust security measures that are ingrained in the very core of 5G technology, which comply with industry-standard protocols. As enterprises continue to adopt 5G, the next logical step is to consider the infrastructure that will support this advanced connectivity. Dark Fiber and 5G To fully capitalize on the benefits of 5G, a reliable and scalable infrastructure is essential. Much like its predecessor, 4G, 5G technology is poised to revolutionize connectivity for all end users, both consumer and enterprise alike. For enterprises looking to implement a 5G rollout, dark fiber emerges as a complementary asset that can provide multifaceted benefits to the industry at large. While fiber is widely regarded as the go-to solution for connectivity, dark fiber elevates this standard by offering a suite of specialized advantages. Unlike “lit” fiber, which accommodates multiple clients on a shared network, dark fiber is leased to individual enterprises. This focused approach not only eliminates the congestion and high-traffic issues commonly associated with shared fiber, but also offers a streamlined path for companies seeking robust connectivity. Dark fiber providers have already laid the necessary infrastructure, leaving enterprises with a single action: securing the lease for immediate access to a dedicated, high-performance connection. Designed with performance, scalability, and security in mind, dark fiber is constructed to meet the unique communication needs of each customer. It justifies its value proposition by significantly reducing or even eliminating the need for third-party service providers. In the context of 5G, which demands a robust and resilient infrastructure, dark fiber stands as an invaluable asset. Its inherent privacy features enable the high speeds and low latency that are critical to unlocking the full potential of 5G technology. The Telecom and Dark Fiber Partnership As 5G continues to gain traction, the role of dark fiber in its rollout becomes increasingly vital. This growing importance is expected to fuel industry expansion over the next several years, thereby enhancing the overall infrastructure for enterprises transitioning to 5G. The escalating demands of the telecom sector have already ignited innovation in fiber technology, setting the stage for a harmonious integration of both sectors in the near future. Building on this, as enterprises strategize for their transition to 5G, dark fiber presents itself as a compelling solution. Given the speed and capacity that 5G offers, the privacy and traffic isolation provided by dark fiber become increasingly appealing to large-scale operations, as shown by current industry trends. Dark fiber also serves as a prudent choice for enterprises aiming to future-proof their connectivity. Its lease-based model allows companies to scale their network capabilities without the worry of congestion causing disruption for their users.

04-11

2024

KINETIC WHOLESALE UNVEILS NEXUS: REVOLUTIONIZING WHOLESALE CONNECTIVITY SERVICES

Kinetic Wholesale is spearheading innovation in the world of fiber connectivity for middle America. This leading provider is proud to announce the launch of Nexus, a game-changing client portal designed specifically to address the unique challenges faced by wholesale buyers in today’s dynamic market. Efficiency Redefined Simon Cooper, Vice President of Kinetic Wholesale Services, underscores the importance of creating a solution tailored to the needs of their wholesale customers, stating, “Wholesale users need scalable processes that save time and enable processing information in bulk.” Their wholesale experts designed Nexus to be intuitive yet packed with all the functionality necessary for their customers to quote and manage orders. Moreover, customers will be able to procure specialists to get pricing, including operations experts who manage and monitor orders and fulfillment for wholesale services. Key Features of Nexus Bulk and Individual Quoting: Nexus allows users to effortlessly generate quotes for all of Kinetic’s services, whether you’re quoting in bulk or for individual customers. This feature empowers businesses to handle their quoting needs efficiently and with precision. Seamless Quote to Order Conversion: Nexus streamlines the process of converting quotes into orders, saving valuable time. Order Progress Tracking: Keep tabs on the status of your orders with real-time notifications and reporting. Stay informed to help meet customer expectations and make informed decisions. Comprehensive Management: Nexus doesn’t stop at quoting and ordering. It extends to inventory management, billing, trouble resolution, and analytics, providing a holistic view of your wholesale operations. Administrative Functionality: Nexus features role-based access, allowing different team members to access the functionalities relevant to their roles. This introduces a secure and efficient workflow. Integration Flexibility One of the standout features of Nexus is its adaptability. Recognizing that their customers have unique preferences and existing systems, Kinetic has made Nexus compatible with various tools and systems. Whether you’re using TransUnion TruContact UOC, Connectbase, or other systems offering APIs, Nexus seamlessly integrates with them, providing back-office automation for a smoother experience. Partnering for Success Ben Edmond, Founder and CEO of Connectbase, expresses his excitement about the collaboration with Kinetic, stating, “With our deep, accurate location intelligence and other quoting services delivered through our APIs to Nexus, buyers can now pre-qualify opportunities, get true address validation, and be able to quote much faster with more accuracy.” Furthermore, the order processing aspect is not overlooked. John Denemark, Senior Vice President of Carrier Provisioning at TransUnion, emphasizes the importance of timely service activation, highlighting TransUnion’s role in helping Nexus automate order processing for a superior customer experience. In a fast-paced digital landscape, it’s essential for wholesale buyers to have access to tools that simplify their operations and empower them to serve their customers efficiently. Kinetic Wholesale’s Nexus promises to do just that, making wholesale connectivity services more accessible and streamlined than ever before.

04-08

2024

PON equipment spending up 32% year-on-year