It would be our obligation to supply any RMA support to the clients. Any customer satisfaction is a top priority at Modulelink corporation. However, there are some cases when issues arise where a product is damaged or not working properly. If there is a problem or if you have a question, please contact us for assistance. Our goal is to have your trouble resolved as quickly as possible using the resources available or, if needed, replace the product. Depending on the situation, Modulelink corporation accepts returned product, ships replacements and issues refunds and/or credit with prior written approval (as evidenced by a valid RMA#) and at its sole discretion. Before sending or returning anything to Modulelink corporation, please contact us via telephone or email to obtain an right RMA number from us. RMA numbers are valid for 7 days from the date of issue and product must be received within 30 days of the RMA# issue date. Warranties, service agreements and other service items are not eligible for return. Please be sure to ask your sales representative about product return eligibility and know well about it before start any RMA request to us.
Defective Product Returns
Defective products can be replaced with another product of the same make and model, if available. In case of advanced replacement you will be invoiced for the replacement product and if the defective product is not returned or if it is concluded that it does not qualify as a manufacturer defect, the invoice for the replacement product will be due for payment immediately. So pls double-check the possible reasons first if you need to return any products to us.
Non-Defective Product Returns
The returned product must be in the same condition in which it was received, in saleable condition or it may be rejected. The original packaging seals must not be broken and the boxes must not be damaged or defaced in any way. Non-defective returned product will be subject to a 35% restocking fee.
Damaged in Shipment
We can understand about any damage in shipments when you do returns to us. For shipping damaged returns please take pictures of the damage to the outer shipping box and any internal damage you can see upon opening the outer box. Include these pictures along with the attached form.
Returns without RMA number
Modulelink corporation may not receive returned goods without an RMA number. Modulelink corporation reserves the right to reject any unknown or unsolicited shipment. The physical receipt of goods does not constitute the acceptance of a return or obligation on the part of Modulelink corporation.
Steps for RMA
Please contact Modulelink corporation via telephone or email to receive an RMA#.
Write the RMA# on the outside of your return product package(s) in permanent marker.
Get the right returning address and other shipment instructions from the sales representative of Modulelink.
Modulelink corporation will inspect the product upon receipt, checking about the goods condition and the condition of the packaging materials and confirm that the product and the RMA # are correct or not.
Eligibility for the resolution requested (repair, replacement, credit) will be decided out and the right action will be taken (refund, account credit, partial credit, repair, or replacement.)
If the product does not qualify for the resolutions listed above, Modulelink corporation will provide an good explanation and return the product to you at your cost. If within 14 days of Modulelink corporation notifying you of the status of the RMA, Modulelink corporation does not receive return shipping instructions with billing information, then Modulelink corporation has the right to deal with the product in any manner that Modulelink corporation chooses.