Terms and Conditions
30-Day Return Policy
We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a full refund (minus actual shipping costs we incurred). Naturally, if your return is because of our error, we'll pay these shipping costs. If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced.
Return Eligibility Items must be in unused, in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Custom items cannot be returned. This includes kits and any linear product cut shorter than its manufactured length.
How do I process a return?
Reference your invoice number about the ordering goods on the shipping label or package and ask for the returning address from the sales representative you contact.
Any ineligible return we receive back will be sent back to you after the return shipping fee is collected.
When will I receive a credit?
Return credits are issued within 24 hours once the item is received and inspected - you will be notified via email.
Modulelink's products are warranted for a period of 5 years from the date of manufacture against mechanical, electrical and physical defects provided the product is installed properly and used for its intended purpose. Component parts may carry longer warranties depending on the component part manufacturer. This warranty is void if the product is exposed to extreme temperatures, vibration, chemical or any other environmental conditions that the product is not an intended use. A copy of Modulelink's Limited Warranty may be obtained at www.Modulelink.net or by contacting Modulelink Customer Service. Modulelink assumes no responsibility for improper selection or installation of its products. Modulelink's obligation under this limited warranty is to replace defective parts or products at its discretion, provided such parts or products are brought to Modulelink's attention within the specified time period.
Prices are subject to change without notice. In the event of a price increase, all orders on hand will be filled at the lower price provided such orders are released for shipping prior to the effective date of the price increase. If the orders are not released for shipment prior to price increase, the orders will be subject to the Prices and Terms of Sale in effect on date of shipment. Quotes are valid for thirty (30) days from the date of quotation unless indicated otherwise.
Freight Charges and Risk of Loss
Modulelink shall use commercially reasonable efforts to make shipments on the date(s) as agreed by the Parties. Shipments are F.O.B. factory. Freight charges are the responsibility of the Purchaser. All products shall be deemed to be delivered and risk of loss shall pass to the Purchaser at such time as the product is loaded into a transportation carrier vehicle.
Modulelink shall not be liable for any delays, conditions or the inability to perform due to strikes, labor disputes, lockouts, fire, flood, hurricanes, war, declared or undeclared, insurrections, riots, acts of nature, embargoes by foreign nations, inability to obtain or unusual delays in obtaining materials, shortages of power needed to operate plants, governmental regulations or priorities, or any other cause beyond the reasonable control of the Company. In case of any delays in receipt or shortages of materials or shortages of power needed to operate plants, Modulelink reserves the right, in its sole discretion, to determine the assignment of materials and the order of priority in filling orders. Modulelink also reserves the right, in its sole discretion, to cancel orders by written notice in the event it believes that by reason of the foregoing it will not be able to meet the scheduled completion date(s).
All orders are accepted subject to governmental regulation on material usage, whenever applicable. Laws and building and safety codes governing the design and use of lighting application products vary widely. Modulelink does not control the selection of product configurations and assumes no responsibility thereof.