Press Releases

Press Releases

Get to Us

5G and Beyond: How Dark Fiber Supports the Next Generation of Telecom Carriers


Keyword:


Back to List

Related Parts

KINETIC WHOLESALE UNVEILS NEXUS: REVOLUTIONIZING WHOLESALE CONNECTIVITY SERVICES

Kinetic Wholesale is spearheading innovation in the world of fiber connectivity for middle America. This leading provider is proud to announce the launch of Nexus, a game-changing client portal designed specifically to address the unique challenges faced by wholesale buyers in today’s dynamic market. Efficiency Redefined Simon Cooper, Vice President of Kinetic Wholesale Services, underscores the importance of creating a solution tailored to the needs of their wholesale customers, stating, “Wholesale users need scalable processes that save time and enable processing information in bulk.” Their wholesale experts designed Nexus to be intuitive yet packed with all the functionality necessary for their customers to quote and manage orders. Moreover, customers will be able to procure specialists to get pricing, including operations experts who manage and monitor orders and fulfillment for wholesale services. Key Features of Nexus Bulk and Individual Quoting: Nexus allows users to effortlessly generate quotes for all of Kinetic’s services, whether you’re quoting in bulk or for individual customers. This feature empowers businesses to handle their quoting needs efficiently and with precision. Seamless Quote to Order Conversion: Nexus streamlines the process of converting quotes into orders, saving valuable time. Order Progress Tracking: Keep tabs on the status of your orders with real-time notifications and reporting. Stay informed to help meet customer expectations and make informed decisions. Comprehensive Management: Nexus doesn’t stop at quoting and ordering. It extends to inventory management, billing, trouble resolution, and analytics, providing a holistic view of your wholesale operations. Administrative Functionality: Nexus features role-based access, allowing different team members to access the functionalities relevant to their roles. This introduces a secure and efficient workflow. Integration Flexibility One of the standout features of Nexus is its adaptability. Recognizing that their customers have unique preferences and existing systems, Kinetic has made Nexus compatible with various tools and systems. Whether you’re using TransUnion TruContact UOC, Connectbase, or other systems offering APIs, Nexus seamlessly integrates with them, providing back-office automation for a smoother experience. Partnering for Success Ben Edmond, Founder and CEO of Connectbase, expresses his excitement about the collaboration with Kinetic, stating, “With our deep, accurate location intelligence and other quoting services delivered through our APIs to Nexus, buyers can now pre-qualify opportunities, get true address validation, and be able to quote much faster with more accuracy.” Furthermore, the order processing aspect is not overlooked. John Denemark, Senior Vice President of Carrier Provisioning at TransUnion, emphasizes the importance of timely service activation, highlighting TransUnion’s role in helping Nexus automate order processing for a superior customer experience. In a fast-paced digital landscape, it’s essential for wholesale buyers to have access to tools that simplify their operations and empower them to serve their customers efficiently. Kinetic Wholesale’s Nexus promises to do just that, making wholesale connectivity services more accessible and streamlined than ever before.

02-12

2024

FROM DIAL-UP TO FIBER: TRACING THE EVOLUTION OF INTERNET SERVICES

The internet, a cornerstone of modern life, has evolved significantly since its inception, revolutionizing how we live, work, and communicate. NEDAS Live! Podcast host, Ilissa Miller, had the privilege of engaging in a fascinating conversation with Bob VanDelinder, the Vice President of Sales for Empire Access – a prominent internet service provider serving regions in upstate New York, western New York, and Pennsylvania. VanDelinder explores the transformative journey of internet services, the ever-changing landscape of customer demands, and Empire Access’s strategic expansion into new markets. A Journey Through Internet Evolution With nearly 25 years of experience with Empire Access, VanDelinder reflects on the company’s humble beginnings, a time when dial-up internet was the norm, and the World Wide Web was still in its infancy. He shares how he started as an intern, witnessing the internet’s early stages. As he transitioned into a full-time role, Empire Access adapted to the changing technological landscape, ushering in the era of DSL and, later, fiber optics. VanDelinder sheds light on the challenges and breakthroughs that have significantly shaped the internet landscape. It’s a testament to Empire Access’s unwavering commitment to staying at the forefront of emerging technologies while maintaining a strong focus on delivering excellent customer service. Adapting to Changing Customer Needs Moreover, VanDelinder delves into the dynamic realm of changing customer needs in the context of internet services. He discusses the evolution of the internet from a basic communication tool primarily used for sending emails and rudimentary web browsing to a multifaceted ecosystem. The advent of online gaming, streaming services like Netflix, and the proliferation of internet-connected devices have fueled the demand for faster and more reliable internet connections. This segment underscores the vital role that customer support plays in ensuring a seamless internet experience, particularly as technology continues to advance. Empire Access’s Expansion and the Need for Speed Further expanding into various communities, Bob VanDelinder highlights specific locations in which Empire Access has rolled out its fiber-optic internet services, proudly achieving recognition as the fastest internet provider not only in the Northeast but also in the entire United States, as endorsed by PC Magazine. This remarkable feat has generated substantial interest from businesses and municipalities in these regions. VanDelinder’s conversation with Miller brings to the forefront the growing significance of high-quality internet services in various sectors, from industrial businesses reliant on high-speed connections to local shops needing dependable point-of-sale systems. As the digital landscape continues to evolve, providers like Empire Access will remain pivotal in connecting communities, driving innovation, and ensuring that individuals and businesses have access to the robust internet services they require for success in an increasingly interconnected world. Their dedication to delivering cutting-edge technology with unwavering customer support positions them as leaders in the ever-competitive field of internet service provision.

02-19

2024